According to Statista, in 2017 the total number of business and consumer emails sent and received per day reached 269 billion and is still growing. And…
According to Statista, the total number of mobile app downloads in 2017 was almost 200 billion, with Facebook and Amazon being the most popular. Today, mobile…
Last year an ex-employee at Uber wrote an essay exposing the company’s toxic “locker room” culture. The essay went viral, causing public outrage and sparking a #DeleteUber boycott on Twitter in which…
Just one negative review has the power to damage your company’s reputation and therefore revenue. In fact, it takes roughly 40 positive reviews to undo the…
Millennials have caused quite the controversy in recent years, whether it’s because we’ve killed another industry or we spend too much money on avocado toast.…
I’m a sucker for wisdom. Here’s a list of my favorite inspirational quotes and wise words. May they help you in your life as they…
According to the Pew Research Center, millennials make up the largest share of the U.S. workforce, with only 4% being interested in working in the insurance industry. Additional…
According to an American Express study, “Americans will spend 9% more with companies that provide excellent service.” Customer experience (sometimes referred to as CX) is the product…
Word of mouth is increasingly important as review sites like Yelp and Angie’s List gain popularity. According to Vendasta, 78% of consumers trust online peer recommendations and reviews, while only 14%…
According to a 2017 survey by Edelman, finance is one of the least-trusted industries by U.S. consumers. In fact, trust in banks dropped by 39%…